Utopian Global™ will refund 100% of the net product cost of its Enrolling Subscription Product within fourteen (14) days of its original purchase date.
The refundable Product is defined as the first package purchase of the Utopian Global™ Services and Programs.
They do not include any single purchase of any precious metal collectibles and/or cryptographic mining packages.
In the case of a physical product refund, if the Company does not receive the tracking number and shipping receipt of the returned items within seven (7) days of the refund request, the refund will be completed after deducting the non-returned items.
The Customer must apply for a refund by contacting Utopian Global™ Member Services by written request by logging into their personal Member Account, selecting the HELP tab and providing their Membership ID and Order Number.
If a refund request is made by email to firstname.lastname@example.org it is the responsibility of the purchaser to confirm that the Company has received the email confirming the request, as the Company will not be liable for emails displaced in spam filters and other email server filters.
Precious metal products are not refundable; however Utopian Global™ offers a 100% buyback program to non-shipped items.
All proceeds of sell-back transactions or other monies forwarded to a Member will only be paid to the approved Member’s account as per the AML (Anti-Money Laundering Regulation) requirement's Know Your Customer (KYC) approved bank details. No funds will be paid to a third-party account holder.